Shipping & Returns Policy
Shipping Policy
We currently ship our products using an external third-party courier service.
Processing & Delivery Time
Orders are typically processed and shipped within a delivery timeframe of up to 30 days from the date of purchase.
Delivery times may vary depending on destination, courier availability, and external factors beyond our control.
Express or Urgent Delivery
If you require your order to arrive sooner than the standard delivery timeframe, please contact us before placing your order.
Expedited delivery may be possible upon request and is subject to availability, additional fees, and confirmation from the courier company.
Shipping Responsibility
Once an order has been handed over to the courier, Unabride is not responsible for delays caused by the shipping provider, customs, or unforeseen circumstances.
Please ensure that all shipping details are accurate at checkout. We are not responsible for orders delayed or lost due to incorrect information provided by the customer.
Age Restriction
By placing an order on this website, you confirm that you are 18 years of age or older.
Purchases made by individuals under the age of 18 are not permitted.
Unabride reserves the right to cancel orders if this condition is not met.
Returns & Refunds Policy
We want you to be satisfied with your purchase. If for any reason you are not, please review our returns policy below.
Eligibility for Returns
Returns are accepted within 30 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition and packaging.
Items that show signs of use, damage, or alteration will not be eligible for a return or refund.
Non-Returnable Items
- Customized or made-to-order items
- Sale or discounted items (unless stated otherwise)
- Gift cards
Return Process
To initiate a return, please contact us with your order number and reason for return.
Once your return request is approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within a reasonable timeframe.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
The Company and/or its representatives shall not be held liable for any direct or indirect damages arising from the use of the Service and/or any product purchased through the website. The information contained or displayed on the website does not constitute professional advice. Any information provided or content posted in any forum shall not be construed as professional guidance, recommendation, or opinion of any kind. Accordingly, the use of, or reliance upon, any information obtained from the forum is solely at the user’s own risk.
Limitation of Liability
Unabride shall not be held liable for any damage to the product, whether direct or indirect, arising from use, handling, storage, washing, alteration, or any other interaction with the product after delivery.
This includes, but is not limited to, tearing, discoloration, shrinkage, fabric damage, wear and tear, or damage caused by misuse, failure to follow care instructions, third-party services, or external factors beyond our control.
Once the product has been delivered, all responsibility for the product rests solely with the customer.
Contact Information
For any questions regarding shipping, returns, age eligibility, or expedited delivery options, please contact us:
Business Name: Una
Phone: 052-420-9488
Email: [email protected]
Address: הגדוד העברי 5, אביחיל